Frequently asked questions about Health & Home Services Unlimited

Frequently Asked Questions

Who uses Health & Home Unlimited Services?
Individuals who are discharged from a hospital or nursing home but still require care.

Individuals who have short-term health needs, or individuals who need assistance to live independently at home, due to age or disability.

Individuals who are terminally ill, but choose to live out the remainder of their life with dignity, in the comfort of their own home.

Is there a charge for the initial assessment?
The assessment is performed by one of our experienced administrative staff dependant on type of services needed. A company representative meets with the client and usually the family. When appropriate she will also meet with the hospital team, the Doctor Physiotherapist, etc. to discuss care requirement and objectives. A thorough medication review is also performed.

If a client is returning home form the hospital, the Nurse Supervisor will usually go to the home, assess it for safety and accessibility, and where necessary make recommendations for changes intended to help make the return home as comfortable and safe as possible.

There is no charge for the initial assessment. We are always available by phone to assist you with any questions.

Do you see people in the hospital and retirement homes as well as in their own homes?
Yes. We often find that families want, or need supplemental care.

Hospitals, much as they may like to, often are not able to provide the level of care our clients are comfortable with. We work with the hospital staff to ensure that our clients receive the level and quality of care they expect, and are entitled to.

Retirement homes and many assisted living facilities are not usually equipped to care for clients who need significant levels of care. We help by providing the care required, which enables clients to remain in a setting they are comfortable with.

What happens if we end up needing less care than we thought we would?
For clients returning home from the hospital, we often start off providing anywhere from 8 hours to 24 hours of care (depending on the situation). Once everyone is settled and a routine has been established it's not unusual for us to actually recommend a reduction in hours of care.

What happens if we end up needing more?
Client's care needs often change during the time we are with them. Some of our clients are with us for a very short period of time, usually to help them recuperate after a fall, surgery or an illness. We also have a lot of long term clients who have been with us for a number of years. Making sure the appropriate amount of care is provided as their needs change, is part of our responsibility.

Is there a minimum number of hours you'll arrange care for?
The minimum number of hours is 2. We provide care up to 24 hours a day, 7 days a week.

How many hours of care do clients typically need?
Everyone is different. Some clients only require 4 hours every other day for a few weeks, others need care 24 hours a day 7 days a week.

It depends on a number of factors: the client's health, the client's level of activity and expectations, family support available and, if they're not at home, the environment (nursing home or hospital, and what kind of care they are able to provide).

We are master's at creative scheduling. We frequently arrange for visits 2 or 3 times a day to save the client money instead of paying for 8-16 hours of care.

How old are your clients?
We take care of all ages.

What do you mean when you say you take a holistic approach to providing Elder care?
We believe that providing a care solution is about helping people feel happy, safe and comfortable. It means taking the time to match the right caregiver(s) to the client, that the environment the client is, or will be living in is as safe and comfortable as possible. That their medication is appropriate, that their needs are taken care of. That someone is listening and will respond should they have any questions or concerns. And ultimately, for you, it means care...compassion...peace of mind.